Is the Customer Always Right? Really?
Buyers are more empowered than ever before. They have more choices, more leverage in a tough economy and a competitive environment. They also have social media, a powerful new way to share their...
View ArticleNone Shall Pass? A Message from a Gatekeeper
by guest blogger Renee Calvert Recently, my role within People First Productivity Solutions changed a little. We moved out of our home office and into a spacious office suite, which, for me, means that...
View ArticleSpeak, Friend and Enter: The Key to Getting Past the Gatekeeper
by guest blogger Renee Calvert In last week’s blog post, I shared what it’s like to be the gatekeeper – the person answering the phone… who probably isn’t in charge but is a valuable step toward...
View ArticleSee You Late(r)?
In the interest of full disclosure, I should start out this blog by admitting that I might be just a little bit compulsive when it comes to being on time. I do not like to be late. In fact, I like to...
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The Simple Reason You Shouldn’t Use Nicknames
One of the first things our parents give each of us is a name. Our names may be steeped in tradition, created, mixed and matched, debated, tried out, and lovingly conferred even before we are born. Our...
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The 10 Warning Signs You Aren’t Listening
In today’s blog, we’re going to try something a little different. Rather than explaining the consequences of these actions and instead of prescribing solutions for leaders who inadvertently behave in...
View ArticleClik here to view.
One Leadership Improvement You May Not Have Considered Yet
The Golden Rule seems like an obvious leadership improvement – do unto others as you would have others do unto you. It says, in essence, that the way you want to be treated is the standard you should...
View ArticleClik here to view.
Is the Customer Always Right? Really?
Buyers are more empowered than ever before. They have more choices, more leverage in a tough economy and a competitive environment. They also have social media, a powerful new way to share their...
View ArticleClik here to view.
None Shall Pass? A Message from a Gatekeeper
by guest blogger Renee Calvert Recently, my role within People First Productivity Solutions changed a little. We moved out of our home office and into a spacious office suite, which, for me, means that...
View ArticleClik here to view.
The Simple Reason You Shouldn’t Use Nicknames
One of the first things our parents give each of us is a name. Our names may be steeped in tradition, created, mixed and matched, debated, tried out, and lovingly conferred even before we are born. Our...
View ArticleClik here to view.
The 10 Warning Signs You Aren’t Listening
In today’s blog, we’re going to try something a little different. Rather than explaining the consequences of these actions and instead of prescribing solutions for leaders who inadvertently behave in...
View ArticleClik here to view.
One Leadership Improvement You May Not Have Considered Yet
The Golden Rule seems like an obvious leadership improvement – do unto others as you would have others do unto you. It says, in essence, that the way you want to be treated is the standard you should...
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